Last Updated: 20 October 2025

These Terms & Conditions (“Terms”) govern your use of the ProSense website, the purchase of goods, and any services provided by ProSense Pty Ltd (“ProSense”, “we”, “our”, or “us”). By accessing any ProSense website or purchasing goods or services, you agree to these Terms.

ProSense operates nationally within Australia and is registered as a Responsible Supplier, holding appropriate certifications where required, including RCM (Regulatory Compliance Mark) compliance.
Our suppliers and manufacturers maintain international quality standards including ISO9001, CE, and ROHS certifications.

1. Introduction

Welcome to www.prosense.com.au, operated by ProSense Pty Ltd.
These Terms govern your use of our Website and your purchase of any products or services from us.

By using this Website, you agree to these Terms and our Privacy Policy. If you do not agree, discontinue use immediately.

2. Intellectual Property Rights

All content, materials, text, graphics, product images, logos, and designs displayed on this Website are the intellectual property of ProSense Pty Ltd, unless otherwise stated.

You may not:

• Reproduce

• Modify

• Distribute

• Transmit

• Or use any materials from this Website for commercial purposes without prior written permission.

All trademarks, logos, product names, and service marks remain the property of their respective owners.

3. Product Information and Use

ProSense is a national supplier of industrial, electrical, instrumentation, IoT, and monitoring equipment. We supply hardware and components only and do not provide installation or commissioning services.

ProSense makes every effort to ensure that product descriptions and technical specifications are accurate. However, we do not guarantee that details are complete, current, or error-free.

Customer Responsibilities

It is the customer’s responsibility to ensure:

• Products are suitable for the intended application

• Installation, wiring, and commissioning are performed by a qualified and licensed electrician or technician

• All work complies with Australian Standards, including AS/NZS 3000, manufacturer instructions, and any state or local regulations

ProSense is not liable for:

• Incorrect installation, wiring, or configuration

• Damage caused by misuse, neglect, or operation outside rated specifications

• Non-compliance with Australian or local standards

• Failure caused by third-party equipment or modifications

Technical data is provided for general reference only and should not be used as a substitute for professional engineering, electrical, or installation advice.

4. Online Orders and Payments

4.1 Order Acceptance

All orders placed via our Website are subject to review, acceptance, and availability. ProSense reserves the right to refuse or cancel any order.

4.2 Pricing

• Prices are in AUD

• Prices exclude GST unless stated

• Prices may change without notice

4.3 Payments

Payments are processed securely via:

• Stripe

• PayPal

• Wix Payments

• Bank Transfer (where applicable)

4.4 Order Confirmation

A confirmation email acknowledges receipt of your order but does not constitute acceptance.

4.5 Cancellations

Orders may only be cancelled before dispatch.
After dispatch, the standard Returns Policy applies.

4.6 Errors

We reserve the right to correct:

• Pricing errors

• Quote Errors

• Typographical mistakes

• Incorrect listings

• Shipping/ Picking Errors

5. Shipping and Delivery

ProSense ships Australia-wide.

5.1 Dispatch

Orders typically dispatch within 1–3 business days, subject to stock availability.

5.2 Delivery Timeframe

Standard delivery time is 2–14 business days depending on:

• Location

• Courier service

• Seasonal delays

• National freight conditions

5.3 Manufactured, Backorder, or Out-of-Stock Items

Some products require:

• Manufacturing

• Assembly

• Importation

• Customisation

In such cases, lead times may exceed 14 business days. ProSense will notify customers of extended delays where possible.

5.4 Shipping Costs

Shipping costs are calculated at checkout based on product size, weight, and delivery location.

5.5 Risk

Risk in the goods passes to the customer upon dispatch, not delivery.
Customers must ensure accurate delivery details and safe receiving conditions.

5.6 Delivery Delays

ProSense is not responsible for delays caused by:

• Couriers

• Customs

• Weather events

• Transport strikes

• Supplier delays

• Other factors outside our control

6. Returns and Warranty

6.1 Warranty

Unless otherwise stated, all ProSense products carry a 12-month manufacturer’s warranty covering faults in materials or workmanship.

Warranty Excludes:

• Incorrect installation or wiring

• Damage from misuse, neglect, or modification

• Environmental or water damage

• Operation outside the rated electrical, mechanical, or environmental limits

• Normal wear and tear

6.2 Returns

• Returns must be approved in writing before shipping anything back

• Items must be unused, in original packaging, and returned within 14 days (unless faulty)

• Restocking fees may apply for change-of-mind or non-faulty returns

• Return freight is the customer’s responsibility

6.3 Warranty Claims

All claims are subject to inspection and verification by ProSense or the manufacturer.

For warranty or return enquiries:
📧 sales@prosense.com.au

7. User Responsibilities

When using our Website, you agree to:

• Comply with all applicable laws

• Not use the site for unlawful or harmful purposes

• Not attempt to gain unauthorised access to systems

• Not upload viruses or malicious code

8. Disclaimer and Limitation of Liability

ProSense provides all Website content and product information on an “as is” basis.

To the maximum extent permitted by law, ProSense is not liable for:

• Direct, indirect, incidental, or consequential losses

• Errors or omissions in product data

• Loss arising from improper installation or electrical work

• Network or communication failures

• Damage from misuse or non-compliance

• Injuries or damages caused by external contractors or third-party installers

Customers are solely responsible for ensuring that installation is performed by a licensed professional in accordance with Australian regulations.

9. External Links

Our Website may contain links to third-party sites. ProSense is not responsible for:

• Content

• Accuracy

• Security

• Privacy practices

Accessing external sites is at your own risk.

10. User-Generated Content

If you post comments, reviews, or uploaded materials, you grant ProSense a royalty-free, perpetual licence to use and display that content.

You are responsible for ensuring the legality and accuracy of any content you submit.

11. Privacy Policy

Your use of this Website is also governed by our Privacy Policy at:
www.prosense.com.au/privacypolicy

By using our Website, you consent to the handling of your data as outlined.

12. Termination

ProSense may suspend or terminate access to the Website at any time for violation of these Terms.

13. Changes to Terms

We may update these Terms without notice. The newest version will always be posted on this page.

Continued use of the Website indicates acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of South Australia, Australia.

Disputes will be handled exclusively by South Australian courts.

15. Contact Us

ProSense Pty Ltd
📧 Email: sales@prosense.com.au
🌐 Website: www.prosense.com.au