Updated 20th October 2025

At ProSense Pty Ltd (“ProSense”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, store, use, and protect your information when you visit our website www.prosense.com.au (“Website”), communicate with us, purchase products, or use our software services such as ProSight SaaS.

By using our Website or ProSight services, you agree to the practices outlined in this Privacy Policy.
If you do not agree, please discontinue use immediately.

ProSense operates nationally as a Responsible Supplier and works exclusively with manufacturers and partners holding ISO9001, CE, ROHS, and other applicable compliance certifications.

1. Information We Collect

We collect information to process orders, support customers, operate ProSight SaaS services, and improve our systems.

a. Personal Information

Collected when you:

• Make a purchase

• Create an account

• Subscribe to newsletters

• Request support

• Use ProSight SaaS

This may include:

• Name and company name

• Email address and phone number

• Billing & shipping address

• ABN or business details

• Order history and account preferences

b. Payment Information

Payments are securely processed through trusted third-party gateways including:

• Stripe

• PayPal

• Wix Payments

ProSense does not store your full credit card details.

c. Automatically Collected Data

When visiting our Website or using ProSight, we may collect:

• IP address

• Browser and device details

• Operating system

• Pages viewed

• Time spent on pages

• Referring links

• Login timestamps (for SaaS)

Used for analytics, security, system improvement, and fraud prevention.

d. Cookies

We use cookies for:

• Website functionality

• Remembering login sessions

• Shopping cart behaviour

• SaaS dashboard operation

• Analytics (via Google, Wix, etc.)

Cookies can be disabled, but some features may not function correctly.

e. ProSight SaaS Data (Sensor, Device & User Data)

For ProSight monitoring services, we may collect:

• Sensor readings (temperature, humidity, flow, vibration, etc.)

• Device and gateway metadata

• Alarm events and logs

• Dashboard configurations

• Automation rule settings

• API keys, user roles, and login audit trails

• Customer organisation structure (sites, users, devices)

This data is essential for system functionality, monitoring, analytics, and alerts.

2. How We Use Your Information

We use your information for:

• Processing orders, payments, and deliveries

• Sending order confirmations and shipping updates

• Providing customer support and technical assistance

• Operating ProSight SaaS dashboards, alerts, automations & analytics

• Improving Website performance, usability, and system stability

• Sending optional promotional communications (only if opted in)

• Fraud prevention, security, and compliance obligations

• Internal training, product improvement, and development

• Meeting legal, accounting, and regulatory requirements

3. How We Share Your Information

ProSense does not sell, rent, or trade personal information.

We only share information in the following limited situations:

a. Service Providers

Trusted third parties who help us operate our business, such as:

• Payment processors (Stripe, PayPal, Wix Payments)

• Website hosts (Wix)

• SaaS hosting partners (ProSight cloud infrastructure)

• Logistics providers (Australia Post, DHL, TNT, Couriers)

• Accounting systems (Xero)

• Technical support platforms

b. Manufacturers & Suppliers

Information may be shared for warranty claims or product replacements.

c. Legal & Compliance

We may disclose information when required:

• By law

• By regulatory authorities

• To protect our rights or the safety of others

• For Responsible Supplier (RCM) obligations

d. Business Transfers

If ProSense is acquired, merged, or undergoes structural change, customer information may be transferred as part of business continuity.

4. Data Security

We take appropriate measures to safeguard personal and business data using:

• Encrypted systems

• Secure hosting environments

• Access-controlled internal systems

• Industry-standard authentication

• Firewalls and intrusion monitoring

• Password and API key protections

While we take strong precautions, no method of online transmission or storage is 100% secure.
You acknowledge that sharing information online carries inherent risk.

5. Your Rights and Choices

You have the right to:

Access & Correction

You may request access to or correction of your personal data by contacting us.

Opt-Out of Marketing

Click “unsubscribe” at the bottom of emails or email support@prosense.com.au.

Deletion Requests

You may request deletion of your personal data, subject to:

• Legal requirements

• Accounting records

• Warranty obligations

• SaaS system safety

• Regulatory compliance

SaaS Data Export

ProSight users may request export of their:

• Sensor data

• Alarm logs

• Configuration details

We comply with the Privacy Act 1988 (Cth) and Australian privacy guidelines.

6. Third-Party Links

Our Website and SaaS dashboards may contain links to other sites.
ProSense is not responsible for:

• Their privacy practices

• Their security controls

• Their content

We encourage reviewing their policies before providing any personal information.

7. Children’s Privacy

Our Website and services are not designed for children under 13.
We do not knowingly collect data from children.
If we become aware of such data, it will be deleted promptly.

8. International Data Transfers

Some of our service providers (e.g., Wix, Google Cloud, Stripe) store or process data on servers located outside Australia, including:

• USA

• Europe

• Asia-Pacific regions

By using our Website or SaaS services, you consent to international data transfers and processing under comparable privacy protections.

9. Changes to This Privacy Policy

ProSense may update this Privacy Policy to reflect:

• Business changes

• Legal requirements

• System updates

• Privacy improvements

The “Last Updated” date indicates the latest revision.

Continued use of the Website or ProSight SaaS signifies acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to lodge a request, please contact:

ProSense Pty Ltd
📧 Email: sales@prosense.com.au
📧 Support: support@prosense.com.au
📞 Phone: 1800 652 062
🌐 Website: www.prosense.com.au
📍 Location: Adelaide, South Australia