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Privacy Policy

Last Updated: 20 October 2025

At ProSense Pty Ltd (“ProSense”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.prosense.com.au (“Website”), contact us, or make a purchase.
By using our Website, you agree to the practices outlined in this policy. If you do not agree, please do not use our Website.

1. Information We Collect

We collect information to process your orders, improve our services, and communicate with you effectively. This may include:

a. Personal Information
When you make a purchase, create an account, or subscribe to our newsletter, we may collect details such as your:

  • Name and company name

  • Email address and phone number

  • Billing and shipping address

  • Order history and account preferences

b. Payment Information
Payments are processed securely via trusted third-party gateways (such as Stripe, Wix Payments, or PayPal).
ProSense does not store or have access to your full credit card details.

c. Automatically Collected Data
When you visit our Website, we automatically collect data such as:

  • IP address, browser type, operating system, and device information

  • Pages viewed, time spent on site, and referral links
    This helps us improve Website performance and troubleshoot technical issues.

d. Cookies
We use cookies to enhance your browsing experience. Cookies help remember your preferences, login details, and cart contents.
You can disable cookies in your browser settings; however, some Website features may not function properly without them.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, payments, and deliveries

  • To send order confirmations, shipping updates, and transactional notifications

  • To provide customer support and respond to enquiries

  • To improve our Website, services, and user experience

  • To send promotional emails or newsletters (only if you have opted in)

  • To comply with legal obligations, fraud prevention, and Website security

3. How We Share Your Information

ProSense does not sell, rent, or trade your personal information. However, we may share information in the following limited circumstances:

a. Service Providers
We may share your information with trusted third parties who assist in providing our services — including payment processors, shipping carriers, IT providers, and accounting systems (e.g., Stripe, Wix, Xero, Australia Post, and couriers).

b. Legal Compliance
We may disclose information if required by law, regulation, or legal process, or to protect our rights, property, or the safety of others.

c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable steps to protect your personal information using secure, access-controlled systems and encrypted data storage.
While we strive to maintain a high standard of security, no online transmission or electronic storage method is 100% secure.
You acknowledge that you share information with us at your own risk.

5. Your Rights and Choices

You have the right to control your personal information, including to:

  • Access and Update: You may view or update your personal information by logging into your account or contacting us.

  • Opt-Out: To stop receiving marketing communications, click the “unsubscribe” link in our emails or contact us at support@prosense.com.au.

  • Deletion Requests: You may request deletion of your personal information, subject to legal, accounting, or transactional record-keeping obligations.

We will respond to access or correction requests in accordance with the Privacy Act 1988 (Cth).

6. Third-Party Links

Our Website may include links to external websites.
ProSense is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from them.
If we become aware that information has been collected from a child under 13, we will promptly delete it.

8. International Data Transfers

Some of our service providers (e.g., Wix, Stripe, Google) may store or process data on servers located outside Australia.
By using our Website, you consent to this data being transferred and processed in accordance with equivalent international privacy protections.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.
The “Last Updated” date above will indicate when the latest version was published.
Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

ProSense Pty Ltd
Email: sales@prosense.com.au
Support: support@prosense.com.au
Phone: 1800 652 062
Website: www.prosense.com.au
Location: Adelaide, South Australia

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