To return a ProSense unit, please complete our RMA form, which can be found on our website. For further assistance, you can contact us at sales@prosense.com.au or call 1800 652 062. Please ensure the unit is in its original condition and packaging.

You can return any order under $1000 (ex GST) within 30 days of your purchase. Make sure both the goods and the packaging are in as-new condition. - Step 1: If you change your mind or it is not the right product for your application, call us on 1800 652 062. An RMA form will be sent or can be found on the RMA Tab. - Step 2: We will arrange for the delivery back to our store. Ensure your returned items and packaging are in original condition and sent back to us, along with the completed returns form within 30 days of receiving your order. - Step 3: We will refund you the full cost of your order within 15 days of receiving the returned goods in our store if the products are shown to be as new. Any items showing use or damage cannot be refunded for the full cost. In some circumstances, if a customized product is returned, a re-stocking fee will be required. Alternatively, you can exchange the item(s) for something more suited for your application. Please note that any custom-ordered items will require a restock fee. For more details, visit our returns policy page.

ProSense single-use temperature loggers, such as our ZTAG range, are easy-to-use devices with built-in memory and an LED or LCD screen. They track and record temperature excursions and automatically create PDF reports to document the conditions your shipment has been exposed to. No software is needed, and each unit comes with a validation certificate. For more information, visit our single-use temperature loggers page.

To start your ProSense logger, refer to our Quick Start Guides: ZTag - EU/DU, ZTag - T/TH, and ZLog Series.

Yes, Each unit is supplied with a Validation certificate which is created on manufacture.

Yes, our temperature loggers are suitable for vaccines. Each unit comes with a calibration certificate to ensure high accuracy and proper monitoring. In case of any temperature issues, simply plug in the unit, and it will automatically generate a PDF report that can be sent to your insurance provider.

The Single Use units come programmed and are simply started by holding the push button, However not every application is the same. For this reason we offer a free Online Software which you can select your parameters and drop these onto the unit. This is the same for the Multi Use units.

Send us an Email or call us: sales@prosense.com.au 1800 652 062

We have a simple to use cloud based software: www.fresvuelogger.com

https://www.monnit.com/how-monnit-works/

https://www.monnit.com/support/knowledgebase/sensors/battery-life-calculator/

See our comparison page: https://www.monnit.com/gateway-comparison/

Yes, we offer assistance with site visits and installations for all ProSense products. Our team of engineers and electricians can help you set up and install the units. Please call us at 1800 652 062 or email us at sales@prosense.com.au to schedule a visit. For more information, visit our site installation services page.

Quickly search through hundreds of articles on the most common technical and support topics. https://www.monnit.com/support/

You can access our comprehensive product catalog on our website. It includes detailed information on all our products, such as wireless monitoring solutions, data loggers, and IoT systems. For more details, visit our product catalog page or contact us at sales@prosense.com.au or call 1800 652 062.