Shipping/ Returns Policy

At Prosense, we strive to provide efficient and reliable shipping across Australia. Please review our shipping policy below for details on our shipping process, rates, and delivery times.

 

1. Shipping Locations
Prosense ships exclusively within Australia. We do not offer international shipping at this time.

 

2. Processing Time
All orders are processed within [1-2] business days (Monday to Friday, excluding public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

 

3. Shipping Rates
We offer Free shipping for all orders across Australia.  Shipping costs will be displayed at checkout before you complete your purchase.

 

4. Delivery Time
Estimated delivery times may vary based on your location:

• Standard Shipping: [estimated timeframe, e.g., 5-10 business days]

• Express Shipping: [estimated timeframe, e.g., 3-5 business days]

Please note that delivery times are estimates and may vary based on external factors such as weather or carrier delays.

 

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email if requested. You can use this number to track your shipment through the courier's website.

 

6. Shipping Carriers
We partner with trusted Australian shipping carriers such as [Australia Post, CouriersPlease, etc.] to ensure reliable delivery to your location.

 

7. Shipping Delays
While we work hard to ensure timely deliveries, delays may occasionally occur due to unforeseen circumstances like carrier issues or extreme weather. If your shipment is delayed, we will keep you informed and work to resolve any issues promptly.

 

8. Damaged or Lost Shipments
If your order is damaged in transit or lost, please contact us within 10 days of the expected delivery date at sales@prosense.com.au or 1800 652 062. We will liaise with the carrier to resolve the issue and arrange for a replacement or refund as applicable.

 

9. Incorrect Shipping Information
Please ensure that your shipping details are accurate when placing your order. Prosense is not responsible for shipments sent to incorrect or incomplete addresses provided by customers. If you realize an error after placing your order, please contact us immediately at sales@prosense.com.au.

 

10. Shipping Returns/ Refund 

You can return any order under $1000 (ex GST) within 30 days of your purchase. Make sure both the goods and the packaging are in as-new condition. 
-Step 1. If you change your mind or it is not the right product for your application call us on

1800 652 062 let us know and a RMA form will be sent.

  
-Step 2.  We will then arrange for the delivery back to our store! Remember, make sure your returned items and packaging are in original condition and sent back to us, along with the completed returns form within 30 days of receiving your order.

-Step 3. We will refund you the full costs of your order within 15 days of receiving the returned goods in our store if the products are shown to be as new. Any items showing use or damage cannot be refunded for the full cost - in some circumstances if a customised product is returned a re-stocking fee will be required.  Alternatively, you can exchange the item(s) for something more suited for your application .

 

11.Contact Us
For any questions regarding our shipping policy or the status of your order, feel free to contact our customer support team at sales@prosense.com.au or call us at 1800 652 062.